How to manage Brand Order Types?

Context

Before your Customer orders their favorite meal in one of your Stores (Venues), you need to define the ordering experiences you offer to them. This happens on Brand level - Brand decides which Order Types are available in Stores.

Why is this important?

This ensures that a particular Store of yours doesn't offer an Order Type that isn't in line with the rest of your Brand. If, for example, there was a Foodspot available in one of your Stores, your Customer is likely to expect the same in all the other ones and might be surprised when it's not the case.

Default Brand level Order Types configurations

Brand Managers can now provide default Brand Order Type configurations. These configurations are then used as a template when creating a new Store. Upon the creation of a new Store the Default Brand Configurations are propagated to the Order Types settings reducing the time required for onboarding new Stores.

Access levels and roles

If the Order Type is active on a Brand level and has been active or deactivated by a Brand Manager from a Brand level, Store Manager still have the capability to overwrite that configuration and activate or deactivate the Order Type themselves on a Store level.

How does it work?

On the Brand Manager level in the Management Center, you can activate and deactivate certain Order Types - if deactivated, this certain type won't be shown as an ordering option on your Channels:

Within each Order Type, they will see all brands which have the Order Type active and all those Order Types deactivated:

A Brand Manager can chose to deactivate an Order Type for a specific Store by selecting the Store and processing the deactivation:

Likewise a Brand Manager can active the order for the store by selecting the store and processing the activation of the order type.

Please note: those venues which do not have all of the necessary configuration steps completed to allow activation of the order type will show as un configured. The stores selection box will be disabled:

Existing vs. new Stores

Default Brand Order type configurations are set on Brand Order Type pages, when activating each Order Type default configurations can be set. This is not required, if a Brand does not wish to use this functionality they can active the Order Type with providing additional configurations. If a Brand decides to do this at a later stage, the configurations will only apply to newly created Stores. Existing Stores will need to be configured at Store level.

Order Types

• Dine-in (Quick Service - QS): Order for ASAP or in advance for Dine-in; these are collected at the counter
  
  
  
• Dine-in (Full Service - FS): Order from the table in the Store and the Order is delivered to the table
  
  
  
  
• Takeout: Order for ASAP or in advance for Takeout
  
  
  
• Delivery: Order for ASAP or in advance to be delivered to a Customer-specified address
  
  
  
  
  
• Curbside Pickup: Order for ASAP or in advance to be picked up at the Store´s parking lot
  
  
  
• Foodspot: Orders delivered to Customer´s and/or working/co-shared spaces at specified times
  
  
  
• Catering Delivery: bigger volume of Items set to be delivered far in advance: