Your Customers would normally earn their Loyalty Points by engaging with your business via different ordering Channels and placing their Orders.
It may be that you need to add or remove points of a particular Customer manually - and that's what this feature does.
Who can do it?
Previously, we were doing it on your behalf. Now, from Release Version 4.48.0, any User with the feature permission can update the Customer's balance of Loyalty Points directly on the Management Center.
Please note: this feature permission is enabled by default to Super Admins and Brand Managers.
To update Loyalty Points, you will have to go to Management Center. While on Brand level (All Stores), here's what you need to do:
- Click on Customers
- On the Customers screen, find the specific User to have the points updated
- Click on the three dots icon
- Click on Update points and a modal will show up
- Choose between adding or removing points
Input the amount of points
- Click on Update