How to view Order for Menu V2 – PAR Ordering Knowledge Base

With the transition to Menu V2, orders have moved from the CMS to the Management Center. Follow these steps to locate and manage order details:

Key Notes:

Order details are only available at the store level.

Steps to Access Order Details:

Navigate to the Management Center.
Select: Store > Orders > Overview.

Data Refresh

The data is near real time live. The page will update automatically every 5 minutes.

Filters

Channel

The platform or medium through which the order was placed, such as:

Mobile App
Web app
In-Store Kiosk
Third-Party Delivery Partner

Order Type

Filter orders specific to order channels, such as

Dine-In (Full-Service or Quick-Service)
Takeout
Delivery (1st and 3rd party delivery)
Curbside Pickup
Catering (Delivery or Pickup)

Payment Method

The payment type used by the customer, such as:

Credit/Debit Card
Mobile Payment (e.g., Apple Pay, Google Pay)
Gift Card
Cash

Order status

The current status of the order, including:

Placed: order has been placed and in the POS.
In Preparation: Being prepared within the kitchen.
Ready: Order have been prepared and waiting for collection.
Completed: Order successfully fulfilled.
Cancelled: Order cancelled by the customer or store.
Refunded: Order refunded partially or fully.

There is also a search bar where you can quickly search for specific order ID or by customer emails.

Orders Overview

The Orders Overview provides a detailed summary of customer transactions, enabling businesses to efficiently track and manage order data. It includes key customer and order-specific details, ensuring transparency and enhancing customer service operations.

Fields and Descriptions

Order Number
- A unique identifier for each order, used for tracking and referencing.
Customer (Name)
- The full name of the customer who placed the order.
Email Address
- The customer's email address, enabling communication for updates, confirmations, or support.
Channel
- The platform or medium through which the order was placed, such as:
  - Mobile App
  - Web app
  - In-Store Kiosk
  - Third-Party Delivery Partner
Order Type
- The type of order, such as:
  - Dine-In (Full-Service or Quick-Service)
  - Takeout
  - Delivery (1st and 3rd party delivery)
  - Curbside Pickup
  - Catering (Delivery or Pickup)
POS Ticket ID
- A unique identifier generated by the POS system to track transactions within the restaurant's system.
Payment Methods
- The payment type used by the customer, such as:
  - Credit/Debit Card
  - Mobile Payment (e.g., Apple Pay, Google Pay)
  - Gift Card
  - Cash
Order Status
- The current status of the order, including:
  - Placed: order has been placed and in the POS.
  - In Preparation: Being prepared within the kitchen.
  - Ready: Order have been prepared and waiting for collection.
  - Completed: Order successfully fulfilled.
  - Cancelled: Order cancelled by the customer or store.
  - Refunded: Order refunded partially or fully.
Amount
- The total monetary value of the order, including taxes, tips, and any applicable discounts.
Date and Time
- The exact date and time the order was placed, providing visibility into peak hours and patterns.