Context

Combos are deals that combine multiple Items for a lower price than if the Items were ordered individually. Combos are used to up-sell a customer from ordering a single item to ordering a combination. When an end-user selects an Item in the Menu that belongs to the Main Group of one or more Combos, the system will automatically ask the end-user if he/she would like to order a Combo. This is controlled via the up-sell function in our system.

For more information about this feature, please check out How to set up Cross-Selling? and How to add Combo Cluster? articles. 

To add a new Combo:

• Select the Combo sub-navigation of the Menu option of the side navigation on All Stores level.
• Click on  Add Combo

• Add a Name to your combo
  
  

• If you activate the option Show in Upsell , you enable the system to automatically offer a combo created with the main item of this combination (every time end-user is selecting the main item of this combo as a single item).For more information on this feature, please check out How to set up Cross-Selling? and How to add Combo Cluster? articles.

• Click Save to confirm the changes
• You've successfully created a new Combo. You can continue configuring it as further parts of the modal become available, like Main Group and Side Groups.
  
  

To add Items to the Main Group of the Combo:

The Main Group of the Combo contains the main Items of a Combo (for example in a Bowl Combo, the Bowls), which will trigger the Combo Upsell when the Customer chooses one of them in the Menu.

• Click on Manage Items for the Main Group
• Manage Items modal appears with all the Items in your Menu
  
• Select the Items you want to add to the Main Group of your Combo
• Use the Search bar to search for a specific Item by name
• For Items with multiple Price Levels, select the Price Level with which you would like to add the Item in a drop down
  
  
• Activate Show Only Assigned to see which Items are currently set as part of a Combo 
• Click Save to add the Items to the Main Group of your Combo
• Select each Combo Item in the Main Group to open it
  
• Combo in Menu Name: this is where you enter the name that will be shown for your Customers upon selecting that Combo during ordering, in all Channels that the Combo was enabled for.
• Price in combos (optional): Price that is charged to the end-user when an Item is ordered in a Combo. If this price is not set, the Item's normal Price Level price is used. How to change the price of a Combo Item?
• Combos description (optional): Description for a Combo with that main Item which is shown to end-users when ordering the Combo.
• Combo photo (recommended): Image of a Combo with that main Item which is shown to end-users.
• Click Save to save your changes for the Combo Item

To add a Side Group to the Combo:

Side Groups contain Items that are sold together with the Main Item as part of a Combo. Per Side Group, the end-user needs to make one selection when ordering the Combo.

• Click on ADD SIDE GROUP

• Enter the name of the new Side Group that will be shown to the end-users
• Click Save to create the new Side Group
• If you want to add more than one Side Group in the same time, select the checkbox Add Anothe rand follow the same steps for creating a new one.

To add Items to a Side Group:

• Click on Manage items for the Side Group
• Manage Items modal appears with all the Items in your Menu

• Select the Items that you want to add to the Side Group
• For Items with multiple Price Levels, select the Price Level with which you would like to add the Item in a dropdown
• Click Save to add the Items to the Side Group
• Continue by changing the price of the Combo Items 

Preselect an Item in a Side Group:

You can preselect an Item in a Side Group to streamline the ordering experience for your Customers. When the Customer chooses to order the Combo, the Item will be automatically preselected for him/her and the Customer can change it if he/she wants to. Since a Customer can only choose one Item per Side Group, it is only possible to preselect a single Item in the group.

• Click on the radio button to the left of the Item name and image to preselect the Item
  
• If a different Item in the Side Group was preselected, it will automatically be deselected

Sorting Items in a Side Group:

You can sort Items within a Side Group to change their position when being shown to Customers by drag-and-dropping the Items in the group.