Context

MENU synchronizes Item availability and pricing from local Store POS instances (Store Group or Store) every 30 minutes, so any changes regarding availability and pricing in POS are visible within 30 min across all Channels (Kiosk, Mobile, Web).

Pricing is always pulled from the local Store POS instance, so one Item can have different prices within one Store Group.

All POS resources are pulled from the POS system and then mapped to the existing entities across the Channels through the Management Center.

Prior POS Synchronization, a POS connection has to be established, which enables the POS Synchronisation sub-navigation on the Store level within the Menu option of the side navigation bar. Also the mapping of the different items, combos, Modifier Groups and Modifiers has to be done on all Stores level. 

In case our Brand is working with various POS systems, we have to create a new Store Group within your Brand with POS Integration as the common purpose. This way we connect the Stores, which use the same POS system, and we can synchronize the different products with the articles corresponding to the store.

NOTE: If you have an integrated POS system, prices are automatically synced from the POS every 30 minutes. This means that the option to manually change the prices on a Store level is not available. If you do not have an integrated POS system, you can adapt the prices to your store needs on a Store level.

How to do POS Synchronization?

• Select POS Integration sub-navigation within the Menu option of the side navigation bar. 

In POS Synchronization page the following options are available:

• Item Prices
• Modifier Prices
• Combo Prices
• Import Tickets- POS Cache
• Last Synchronized (indicates time and date of the last synchronization)

NOTE: Type of POS resources displayed in the POS Synchronization tab depends on whether you synchronize an Item or all types of resources (Items, Combos, Modifiers).

NOTE: Type of POS resources displayed in the POS Synchronization tab depends on whether you synchronize an Item or all types of resources (Items, Combos, Modifiers).

• Sync Item Prices: Syncs Items Prices in the Store with the Item prices on POS
• Sync Modifier Prices : Syncs Combo Prices in the Store with the Combo prices on POS
• Sync Combo Prices: Syncs Modifier Prices in the Store with the Modifier prices on POS. 
• MC/POS Synchronization
  Please note: If you want to see new statuses of elements that have been changed in your POS system, you should manually synchronize them with MC by clicking on Sync. That way, MENU knows immediately that you have changed something in the POS. You may alternatively wait for the automatic synchronization, but timeliness of this sync might vary.
• Import Tickets: Import Tickets feature enables importing all the tickets for a Dine-in Order Type. When the Customer wants to pay the bill via MENU app, on the POS side the ticket (Customer’s bill) is sent.
• POS Cache: This functionality deletes all the cache from the POS system.
  • To delete POS Cache: click on the 3 dots to Flush POS Cache. You get the update that the cache from the POS system is deleted now.