How to set up Serving Times for Subcategory?

Serving Times feature allows you to define when Items in a certain Subcategory are available. Customers will only be able to order the Items when specifying a Pickup Time that is within the Serving Times. On Mobile & Web, Items that are not available for the chosen Pickup Time will be shown to customers as unavailable and the time when they will be available. On the Kiosk, unavailable items are not shown.

For weekly repeating Serving Times, Standard Serving Times are specified for days of the week. For unusual Serving Times (for a specific date or date range), Special Dates can be set.

• Select Menu in the top navigation bar
• Menu page appears
• Select the Subcategory for which you want to set/change Serving Times

• Click EDIT below the Subcategory name

To add a Standard Serving Time:

• SELECT DAYS: The day picker allows you to select the days when the Subcategory is served. Each day is independent and as such can be toggled on or off, regardless of any other day selection.
• FROM: Starting time for the Serving Time
• TO: Ending time for the Serving Time

NOTE: If you do not select any days and only set FROM and TO, the Serving Time will apply for the entire week.

• Click ADD to add a new Serving Time
  • Multiple Serving Times can be added for a Subcategory

To add a Special Date:

• SPECIAL DATES: Specific date or a date range for the Special Date Serving Time
• Closed/Open: If the Subcategory is available or unavailable for a date or a date range. If the Serving Time is set to Open, the Subcategory is available for the time specified in FROM and TO. If the Serving Time is set to Closed, the Subcategory is not available for the date or the date range.
• FROM (if Open): Starting time for the Serving Time
• TO (if Open): Ending time for the Serving Time

• Click ADD to add a new Serving Time
  • Multiple Serving Times can be added for a Subcategory

NOTE: Delivery Order can be processed only if a specific Delivery Time or a calculated send at time is within the Venue's Delivery Hours. 

Additionally to that: If Serving Time is shorter than Delivery Time, then the last available Delivery Time is calculated as Venue Closing Time + Drive Time. But, if this time (Venue Closing Time + Drive Time) is longer than Delivery Ending Time, the last available Delivery Time is Delivery Ending Time.  

Available Delivery Times are in 15 min intervals. 

E.g. Venue’s Serving Time is 8 AM - 8 PM and Delivery Time is 8 AM - 8:30 PM. The Order is placed at 7:55 PM and Venue Closing Time and Drive Time is 8:35 PM, then this time is the Delivery Ending Time.