How to set up Order Regret Status for your Venue?

Order Regret Status is part of the User-initiated Order Cancelation feature developed by MENU since the possibility for User to cancel Order in some countries is required by law. It is expected that, in the future, other countries will also follow this practice. Additionally to that, there are also restaurant Brands that are interested in providing this possibility even if it is not legally required.

User-initiated order cancelation enables Customers to cancel their Orders after placing them, in case a mistake was made when placing the Order: wrong Venue, Items, Payment Method, etc. The Order can be canceled only prior to being sent to the POS/Printer.

It is enabled/disabled in the Settings tab on a Brand level under Order Regret Status section.

If Order Regret Status is Enabled on a Brand level:

If Order Regret Status is set as Enabled on a Brand level, that means that on a Venue level, Order Regret Status can be Enabled or Disabled. That way, Local Manager has the option to Enable/Disable Order Regret Status for their Venue.

If you select Enabled for Order Regret Status, the Customers will be able to cancel their Order for the time set on a Brand level. For more information on this, please contact your Manager.  

If Order Regret Status is Disabled for all on a Brand Level:

If Order Regret Status is set as Disabled for all on a Brand level, that means that on a Venue level the Order Regret functionality is set up as Disabled and you, as a Local Manager cannot change it.

For more information on this, please contact your Manager. 

If Order Regret Status is Enabled for all on a Brand Level:

If Order Regret Status is set as Enabled for all on a Brand level, that means that on a Venue level the Order Regret functionality is set up as Enabled and you, as a Local Manager cannot change it. The Customers are able to cancel their Order for the time set on a Brand level.

For more information on this, please contact your Manager.