Customers module in the MENU ecosystem is used by Operators/Agents for accepting call Orders and collecting necessary information that can be used to resolve any potential additional requests. Call Center Agents manage Orders for different restaurants in Chains which leads to lower friction in those restaurants and the amount of unnecessary follow-up calls.
Restaurant lists, details, menus, prices and all other product details are imported in the Call Center from the CMS. Call Center also uses information from MENU's integrations about Order status to make sure the Order is properly placed.
Orders processed through the Call Center in the CMS are placed in the Web app and the Order follow-up is handled by the CMS in the Customers page.
The Customers search feature in the CMS allows you to search and get the list of Customers with the following information:
- Restaurant details
- Delivery tracking
NOTE: CMS configuration for Call Center is available for Administrator and Brand manager on a Brand level.