Tablets can sometimes cause some confusion in terms of how to actually use them.
So, here you can find some Tablet golden rules.
SureLock needs to run all the time
It is important that SureLock is running all the time and is set as your default Launcher. This will prevent Stores from using the tablet for any private activities or any inappropriate apps. SureLock will also make sure that the MENU Tablet App is running all the time, so the Store will not experience any downtime or miss any orders.
Grant all needed Permissions
During the Setup Procedure you will need to grant some specific permissions to SureMDM and SureLock. If those permissions are not set correctly, MENU Support can't properly update your Tablet App and remote connect for any further assistance.
Use only certified Tablet Hardware/Models
In order to guarantee the reliability, smooth operations in the store and the best support, MENU certifies Tablet models that can be used in production to run the MENU Tablet App.
Please find all certified Tablet Models in this article.
Never set a Lock Screen Password
The Lock Screen Password will prevent MENU Technologies from remote connecting and do any needed adjustments to the tablet while the Store is offline. There is no need for a Lock Screen Password as long as SureLock is running, as SureLock prevents access to the Android system.
What if I still need help?
For any help on how to set up or fix some issues, please check this article.