Dispatch functionality within MENU is getting an amazing makeover, and we'd like to keep you up to speed with what that means.
We invite you to visit our Dispatch 2.0 Knowledge Base section if you'd like to dive into details and specifics. However, let's start with this first:
Dispatch - what is it, exactly?
Dispatch is a MENU module that offers Order Delivery from various Channels, 3rd party delivery aggregators, White-Label apps, Orders through social networks and the possibility to manage your own fleet of Drivers or use delivery services of 3rd party providers.
Dispatch 2.0 - how is it different?
In the words of our wise Dispatch Product Manger:
'Dispatch 2.0 is a rediscovered version of Dispatch It addresses the pain points that Customers, Stores and Drivers had previously and it helps select the best matching setup for the Brand.'
It gives you a unified view of all delivery Orders coming from different platforms and lets you select the best Delivery setup matching your Brand and Store specifics. We aim to offer the best experience for everyone involved in every single delivery order - Customer, Store and Delivery driver.
A bit more details:
Selecting Dispatch 2.0 from MENU consolidates all the delivery Orders in one view, both as text and visually displaying them on the map. It broadens the possibilities of assigning these orders to Delivery Drivers and DSPs - both manually and automatically.
Why is it unique?
This is the good part: competitive products can be found in all markets, they provide own driver management and DSP integrations.
However: MENU Dispatch is the only Dispatch Management System giving you the possibility to not only combine your Own Driver Fleet and DSPs, but also to:
- share the Driver location with your Clients in both setups
- assign the orders manually and automatically based on the rules that match the Store needs the best
- provide the Clients with accurate estimates before they place the Order
When does it launch?
Here are the dates, respectively:
31st of October 2022 - first deployment to Production
7th of November 2022 - customer migration starts for DSP Customers
end of January 2023 - customer migration starts for OD Customers
Who is it useful for?
From the functional perspective: we'd say Operations Managers, Store Managers and Delivery Drivers. In terms of businesses: Brands and Stores aiming to optimize and increase the volume of their deliveries, such as:
Single restaurants with Own Delivery Drivers
Single restaurants with DSP Delivery
Restaurant chains with Own Delivery Drivers
Restaurant chains with DSP Delivery
Restaurants or chains combining Own and DSP Delivery
Availability and conditions of use
Markets: Dispatch 2.0 will be available globally, LAC and EU markets will be the first where the product will be piloted.
Legal aspects: using Dispatch 2.0 means we have to comply with regional regulations, such as GDPR, CCPA, etc.
The product requires stable internet connection and Google Chrome browser. The Driver App complies with both Android and iOS platforms.
3rd party providers: The parties involved are:
- Google Maps ODRD
- HERE Tour Planning
- For DSPs - SLAs are part of the contract with Customers and DSPs
Actions required: here's what you have to keep in mind as a Customer who wants to use Dispatch 2.0:
- You will need to setup the Delivery Hub to match the Store or Store Group needs - adding the Stores from the list, Drivers and DSPs
- To operate the system - you need stable internet connection and Google Chrome browser
- For Own Drivers - the drivers to have smartphones running on iOS or Android platforms with a stable internet connection
Pricing: it's both market-specific and Customer-specific.
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