Tips

As of now, the configuration of the Tip can be done on the Store level in the CMS.

Tip Configuration

The main settings are:

• Enable / Disable Tip per Order Type

• Default Tip value

• Maximum Tip value

Enable / Disable Tip per Order Type

• When the Tip is enabled for the chosen Order Type, a slider for adding Tip to the Order will show up in the Channel Apps during the ordering flow

• When the Tip is disabled for the chosen Order Type, a slider for adding Tip will not show up and the User will not be able to add a Tip to the Order

Default Tip value

• If this value is set, it will automatically be preselected on a Tip slider during the ordering flow and included in the total Order calculation as a part of the Cart

• If this value is left unset, 0% will be used as the default

Maximum Tip value

• If this value is set, the User can select a Tip value from 0% to the maximum that is indicated

• If this value is left unset, 100% will be used as the default

Order statistics & reporting

Just like for table service, a Tip value is visible for each of the Order Types available in the Store's (Venue's) order statistics page:

• order statistic page summary
• order detail view
• .XLS report downloads

• Both logged in and not logged in Users can leave the Tip

• On the order summary screen, it is always shown as the first thing above the Order calculation section

• When Loyalty is enabled and the User is logged in, the Tip component is always displayed first, above the Points you'll earn component

• If the Default value is set, the tip is automatically preselected and included in total calculations based on a value that is configured

• If the cart total is 0.00 - Free, the Tip component won't be shown

• When re-ordering an order for which a tip has been given, the calculation of the Tip value that was given for a previous order will be shown. If the Tip is now disabled, the component won't be shown

• After an order is placed, the receipt screen includes the Tip as part of the calculation

• If the Tip is set to 0% it will be shown as 0.00 in the Order summary, but removed from the receipt screen calculation section later after the Order has been placed because it wasn't added to the Order

• If the User cancels their Order, the Tip is refunded along with the total Order bill

Here is the detailed view on Tip for Mobile App.

• Both logged in and not logged in Users can leave the Tip

• The Tip component is only displayed when the cart contains some items and/or product-based discounts. If the cart is empty, it will be hidden

• It's always shown in the cart as the first thing, above the order calculation section

• When Loyalty is enabled, the Tip component is always displayed first, above the Points you'll earn component or other loyalty-related messages

• If the Default value is set, the Tip is automatically preselected and included in total calculations based on the setup value

• If the cart total is 0.00 - Free the Tip component won't be shown in the cart screen as well as in the calculation section

• When re-ordering an order for which a Tip has been given, the calculation of the Tip value that was given for a previous order will be shown

• The Tip is also shown on the checkout page as part of the order calculation for both logged-in and logged-out users. Here, it can no longer be changed

• If the Tip is set to 0%, it'll show in the cart calculation section as 0.00, but it not at the checkout nor the receipt screen calculation section

• If the User cancels an Order that includes a Tip, it will be refunded as part of the total amount for the Order

Here is the detailed view on Tip for Web App.

• Tip component becomes available when the User gets to the Order summary screen

• Tip component is always shown on the Order summary screen as the first thing above the Order calculation section

• If the Default value is set, the Tip is automatically included in total calculations based on a value that is configured

• If the cart total is 0.00 - Free, the Tip component will be removed from the Order summary screen and from the calculation section

• If the Tip is set to 0%, it will still show on the Order summary calculation section as 0.00, but inot on the printed receipt after the Order has been placed

 Here is the detailed view on Tip for Kiosk App.

The Tip on Tablet App is shown for both orders placed through internal Channels (Web, Mobile, and Kiosk) and Orders placed through External Channel applications.
It is displayed for Orders in any state:

• On hold
• Active
• Past
• Canceled
• Refunded

In email receipts, the Tip is shown in the calculation section for the Order that the User placed.

In the calculation section of the e-mail Order receipt, the Tip is the last line.

Because the cart information in receipts for Orders that have been fully cancelled isn't displayed, the Tip also won't be shown in this case.

Here is the detailed view on Tip for Email receipt, including default, refunded and cancelled scenarios.