You probably want to see more and more Customers enjoying your business. In the world of rapid sharing of information, word of mouth is a great way to encourage such business growth. We want to help you with that in an easy, cost-effective way - hence, Referrals!
When a Referrals are enabled, both the inviting and the invited Users get perks - either Rewards/Points, or a promotion - it's up to you! To understand how to enable and configure Referrals, head to this article.
Here, however, we explain how these work from the Customer perspective - how to generate a referral, how to obtain and use it, and how to check if the invited friend used the code already.
How to refer/invite a friend
Here's how to do it:
- The invitation option is available in the User's profile in their Mobile App, under Share and earn!
- They should click on it to be presented with a code generation prompt. Then, they should follow by clicking on Share referrral code
- This will open sharing options on their phone - they can use the generated message in any communication application and send it to a selected person
- Now, the ball is on the other person's end - they've received the invite!
Once the invited person uses the code, the User who sent it will receive the confirmation, giving them a perk of Points or Rewards, depending on how you've configured it:
How to obtain and redeem referral codes
Please note: obtaining and redeeming a referral code is only possible if the person is a new User and has never placed an Order before.
The invited person has to click on the link provided in the message the User sent to them. Once that happens, they will be taken to the Mobile App. To enter the referral code, at some point they will be asked to log in or create an account - the order of these actions is influenced by the entry point:
The order page
The offer page
The reward page
The profile page
Please note: in case of getting a link from an already registered User, the invited person will be taken to the order page.
Once they add the referral code and confirm it, they will see the referral code added to the summary of their Order:
The only thing left to do is to confirm the Order!
The User can always check their Invite history, just by clicking on it after accessing Referrals through Share and earn! That way, they know if the particular friend they've shared the code with already used it, or not: