Context
This article explains how to onboard your Stores to PAR Ordering's Doordash integration.
Integration Overview
Online Ordering
The integration between PAR Ordering and DoorDash normally includes synchronizing the restaurant's menu, pricing, and availability with the DoorDash platform. This ensures that Customers browsing DoorDash can see the accurate Menu options and place Orders seamlessly.
When a Customer places an Order through DoorDash, the integration allows PAR Ordering to receive the Order (with all details) and integrate that information into the restaurant's POS. This ensures that DoorDash Orders are incorporated into the restaurant's existing workflow, alongside Orders from other Channels.
Reporting and Analytics
Integration with PAR Ordering enables the aggregation of Order and sales data from DoorDash along with other Channels. This allows restaurants to have comprehensive reporting and analytics, gaining insights into their overall business performance, Customer preferences, and ordering patterns across different platforms.
Setup Guide
Let's dive in into a step-by-step on how to get started using DoorDash as your aggregator. Here is your starting point: the Unified Login page, where you should select Management Center.
Authentication - Sign-up
Log in to Doordash using the URL (from your brand’s external channels) that is provided to you by your PAR Link Solution Architect. If you do not have it, contact them to request it.
Please, ensure that you log in with a DoorDash user that “Business Admin” level of permission.
Select a Store
Now, you'll see the list of DoorDash Stores that we have access to:
Choose the Store you'd like to enable DoorDash in.
Please mind: in order to onboard multiple locations, you need to contact our Onboarding team. They will help you onboard multiple locations.
Please note: by DoorDash requirements, all Stores for that account has to be shown, even those that aren't eligible for onboarding. Stores that are not eligible for onboarding are shown in grey and cannot be selected (in this case test store 5).
- Select the desired store and click SUBMIT. All other fields are auto-populated by the system.
- Wait for a few minutes and refresh the page to check if the status has been updated. When you see status Menu Qualified, it means everything is okay, and you’ll have a menu preview link where you can check the menu
- If you got status Menu Block, it means something is wrong with the menu - check Order Types, Delivery and Store hours, visibility, availability, etc
- If the status says Abandoned, you need to contact DoorDash to resolve the issue
- After fixing menu blocks and abandoned status, go to Management Centre and disable/enable a subcategory of the menu that should be synced to Doordash. Once this is completed, go back to the External Channel page of the venue in the CMS and the status should say MENU_QUALIFIED
Common Issues
No Stores to Select
If there are no Stores available for selection, it is possible you'll also see a token error at the bottom-right corner of the external channels page.
There are different reasons for this:
- you did not login to Doordash yet.
- you logged in to Doordash longer than 1 hour ago.
- you logged in to Doordash with a user that does not have “Business Admin” role or simply does not have access to the stores you intend to integrate.
Solution: please, login again as detailed in section “Authentication - Sign-up”.
Not eligible to onboard
Also, please remember what we mention above: if a Store is marked as not eligible to onboard, it will still be visible on the list of all Stores, but it will be marked as grey and impossible to select, as required by DoorDash.
Onboarding status updates
Statuses are changed regularly as soon as onboarding process starts:
The statuses are:
-
Menu_requested - Onboarding process started, menu creation webhook has been sent, the menu is being checked, in a few minutes status should be changed to one of the other options
-
Menu_block - Menu ingestion failed or Menu validation unsuccessful on DoorDash because there is some issue with the menu (check order types, delivery and venue hours, visibility, availability etc). Menu needs to be checked, fixed and then the onboarding process needs to be triggered again
-
Menu_qualified - Menu has passed auto QA and the POS onboarding is ready to be activated. This means everything is okay with menu, and the menu preview link should appear in the preview tab. In this link menu can be checked before activation of integration. Once you get this status, nothing else should be done, only wait adequate time for status to be changed to the following
-
Integration_activated - After the menu is successfully ingested, and after 24 hours and after 5am status is going to be changed from Menu Qualified to Integration Activated
-
Activation_block - An unexpected or unknown POS activation attempt failure. This is the expected status when an attempt to activate the POS order protocol failed
- Abandoned - This is the expected status when an onboarding cannot be processed either due to validation failure or internal error. If you get this status, you need to contact DoorDash to resolve the issue.
If you need help...
... you can always read up more in our Knowledge Base or raise a support ticket here - our support ninjas are here to help!
Also, please remember: to signup and start the setup correctly, you must first login here and then go through the following: your Brand → Configuration → Store Group.
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