Submit a request

Title of your problem! Knowledge Base articles will be suggested depending on your entry.

REMEMBER: The response and resolution times are bound to our SLAs and will depend on the Severity Code as assessed by our agents, and not by their requested priority

Provide the Brand name or ID from CMS / Management Center

Specify the Store ID or Name from CMS or MC

"Management Systems" - CMS, CC, MC ... "Store Devices" - Kiosk, Tablet, POS, OND ... "Customer-facing Channels" - Mobile APP, Web App, Kiosk ...

Select the MENU Management System where the issue is occurring

Select the in-store device where the issue is occurring

Select this option if the issue is related to a customer-facing Channel

Define the issue with CMS

Did you try to refund only specific Items or the full order?

Please provide your Marketing Website URL

Select the type of issue that appeared in the Kiosk

Select the Error that is shown when the Kiosk is "Out of Order"

Please provide the Hostnames that you have configured for your Kiosks, so our agents can find the Kiosks with ease. If the issue is for ALL your kiosks in the Store type: "ALL KIOSKS"

Select your specific Tablet issue

Select the type of issue that appeared in the customer's mobile app

Select the type of issue that appeared in the web app

Please provide the Web App URL

Select here the type of payment issue that the customer is experiencing

On which external ordering portal did the error occur?

Enter the Store ID from the CMS or Management Center

Enter the specific Order Code/Number associated to your issue

Please provide the items that you tried to refund from this order

Please provide the Users email address

Please enter the details of your request. Provide as much info as possible, so our support agents can start working on your issue immediately without asking many questions.

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