Title of your problem!
Knowledge Base articles will be suggested depending on your entry.
REMEMBER: The response and resolution times are bound to our SLAs and will depend on the Severity Code as assessed by our agents, and not by their requested priority
Provide the Brand name or ID from CMS / Management Center
Specify the Store ID or Name from CMS or MC
"Management Systems" - CMS, CC, MC ...
"Store Devices" - Kiosk, Tablet, POS, OND ...
"Customer-facing Channels" - Mobile APP, Web App, Kiosk ...
Select the MENU Management System where the issue is occurring
Select the in-store device where the issue is occurring
Select this option if the issue is related to a customer-facing Channel
Define the issue with CMS
Did you try to refund only specific Items or the full order?
Please provide your Marketing Website URL
Select the type of issue that appeared in the Kiosk
Select the Error that is shown when the Kiosk is "Out of Order"
Please provide the Hostnames that you have configured for your Kiosks, so our agents can find the Kiosks with ease.
If the issue is for ALL your kiosks in the Store type: "ALL KIOSKS"
Select your specific Tablet issue
Select the type of issue that appeared in the customer's mobile app
Select the type of issue that appeared in the web app
Please provide the Web App URL
Select here the type of payment issue that the customer is experiencing
On which external ordering portal did the error occur?
Enter the Store ID from the CMS or Management Center
Enter the specific Order Code/Number associated to your issue
Please provide the items that you tried to refund from this order
Please provide the Users email address
Please enter the details of your request. Provide as much info as possible, so our support agents can start working on your issue immediately without asking many questions.