Submit a request

Title of your problem! Knowledge Base articles will be suggested depending on your entry.

REMEMBER: The response and resolution times are bound to our SLAs and will depend on the Severity Code as assessed by our agents, and not by their requested priority

Provide the Brand name or ID from CMS / Management Center

Specify the Store ID or Name from CMS or MC

Chose the non-issue-related request

Please provide the Branding URL that needs to be configured

Provide the Printer Model that is installed in the Kiosk

Enter your exact Tablet Model (see our Tablet Certification List): https://support.menu.app/hc/en-us/articles/360017930739--Certification-MENU-Tablet-Models

Request the creation/deletion of a user or access for CMS, MC, CC and more

Please provide your Marketing Website URL

Please select the level of access that the new user should have

Please select the level of access that the new user should have.

Please provide the Users Full Name

Please provide the Users email address

Enter the Store ID from the CMS or Management Center

Enter the specific Order Code/Number associated to your issue

Please provide the items that you tried to refund from this order

Select the Channel for which cash payments should be activated

Chose why you need the Mobile APP to be updated to a newer version

Please enter the details of your request. Provide as much info as possible, so our support agents can start working on your issue immediately without asking many questions.

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