Title of your problem! Knowledge Base articles will be suggested depending on your entry.
REMEMBER: The response and resolution times are bound to our SLAs and will depend on the Severity Code as assessed by our agents, and not by their requested priority
Provide the Brand name or ID from CMS / Management Center
Specify the Store ID or Name from CMS or MC
Chose the non-issue-related request
Please provide the Branding URL that needs to be configured
Provide the Printer Model that is installed in the Kiosk
Enter your exact Tablet Model (see our Tablet Certification List): https://support.menu.app/hc/en-us/articles/360017930739--Certification-MENU-Tablet-Models
Please provide the Hostnames that you have configured for your Kiosks, so our agents can find the Kiosks with ease.
Please provide TeamViewer Access Data for all the kiosks needed for installation
By when must the kiosk installation be completed?
Request the creation/deletion of a user or access for CMS, MC, CC and more
Please provide your Marketing Website URL
Please select the level of access that the new user should have
Please select the level of access that the new user should have.
Please provide the Users Full Name
Please provide the Users email address
Enter the Store ID from the CMS or Management Center
Enter the specific Order Code/Number associated to your issue
Please provide the items that you tried to refund from this order
Select the Channel for which cash payments should be activated
Select what list you need. Either a list of all users created on your brand or a list of users who opted-in to receive marketing emails.
Chose why you need the Mobile APP to be updated to a newer version
Please enter the details of your request. Provide as much info as possible, so our support agents can start working on your issue immediately without asking many questions.
