Punchh: Redemptions 2.0 in PAR Ordering

PAR Ordering now supports the Punchh Redemption 2.0 strategy - Redemptions 2.0 introduces advanced features to Punchh, including support for multiple discounts in a single transaction and flexible discount structures.

All loyalty-specific configuration still lives inside the Punchh dashboard and only a feature flag toggle is required on Ordering side. Consult your CSM or Punchh Academy documentation for detailed instructions.

The feature is only available to brands using Menu v2.

Enabling the feature

In PAR Ordering:

• Log in to the Management Center (MC) with your Brand Manager credentials
• Navigate to the Discount & Loyalty Platform page section under Configurations in the MC
• Under Feature Enablement, change the Redemption Strategy from Redemption 1.0 to Redemption 2.0
• Click Save to confirm the changes

In Punchh:

• Log in to the Punchh Dashboard with your Admin-level credentials
• Navigate to the Major Features tab under Dashboard in the Cockpit section
• Toggle Enable Multiple Redemptions and Enable Multiple Redemptions on All Locations
  • Note that enabling R2.0 per-location is currently not supported in the Ordering platform
• Navigate to the Multiple Redemptions tab under Redemptions in the Cockpit section
• Configure the total amount of redemptions allowed per order and disable the Enable Auto-redemption flag
  • Note that the Auto-redemption feature is currently not supported in the Ordering platform

Key Callouts

Note that the following features are not supported when using Redemptions 2.0

• Promo code redemption for unregistered (guest) users
• In-store redemption flows via mobile application ("Use at Kiosk" & "Use at Register" functionality)
• Enabling Redemptions 2.0 on individual stores - The Enable Multiple Redemptions on All Locations must be enabled instead
• Multiple redemptions are not available on Kiosk