SOCi Integration for PAR Ordering

Keep your business details consistent across platforms with the new SOCi integration for PAR Ordering. This integration allows you to automatically sync your store-level information (like hours, address, and phone number) from PAR Ordering to SOCi, ensuring your listings on platforms such as Google, Facebook, etc. always stay up to date.

Overview

The SOCi integration makes it easy for multi-location brands to manage their business details in one place. Once enabled, PAR Ordering acts as the source of truth for key store-level data, and SOCi automatically pushes updates to all connected listings.

What This Integration Does

Automatically syncs store-level information from PAR Ordering MC to SOCi
Ensures consistent business details across all major listings platforms
Reduces manual data entry and the risk of outdated or incorrect store info

Data Synced with SOCi

The following fields are supported in the initial release of this integration:

Data Field	Level	Description
Opening Hours	Store	Regular business hours (note: does not include order-type–specific hours)
Business Address	Store	The physical location of your store
Phone Number	Store	The primary phone number for customer contact
Website URL	Brand	Your main website link (optional field)

Setup Instructions

Step 1: Enable the Integration

Log in to Manager Console (MC).
Navigate to Brand Settings → Integrations.
Locate SOCi Integration and toggle it ON.

Step 2: Enter SOCi Credentials

In the SOCi integration panel, enter your API credentials or Merchant ID (provided by SOCi).
Click Save to establish the connection.

Step 3: Map Your Locations

Once connected, you’ll see a list of your stores in PAR Ordering and locations in SOCi.
Map each PAR Ordering store to the corresponding SOCi location.
Click Confirm Mapping to save your changes.

Step 4: Sync Data

Once mapping is complete, your existing location data (hours, address, phone, and website) will sync to SOCi automatically.
From that point forward, any changes made in PAR Ordering will automatically update SOCi and your external listings.

Important Notes

If you manage hours at the brand level in PAR Ordering, those settings will still apply to all stores and be synced to SOCi.
SOCi may take a few minutes to propagate changes to external platforms (Google, Facebook, etc.).
Only fields listed above are supported in the initial release; additional fields may be added in future versions.

Troubleshooting & FAQs

Q: What if I don't use SOCi with my business?
A: You will not be able to take advantage of this if you are not already using SOCi

Q: What happens if I edit hours directly in SOCi?
A: PAR Ordering is the source of truth, updates made in SOCi may be overwritten by data from PAR Ordering during the next sync.

Q: How often does the data sync?
A: Sync occurs near real time whenever changes are saved in PAR Ordering.

Q: Can I disable the integration later?
A: Yes. You can toggle the integration off in MC → Brand Settings → Integrations at any time.

Need Help?

If you experience any issues connecting SOCi or syncing your locations, please contact PAR Support or your Customer Success Manager for assistance.
Be ready to share:

Your brand name
Your SOCi Merchant ID
The store(s) experiencing sync issues