MENU Kiosk Hardware Information and Certification Process

In order to guarantee reliability, smooth operations in the store and the best support, MENU certifies Kiosk hardware peripherals that can be used in production to run the MENU Kiosk app. When choosing a Kiosk, you can choose from existing certified Kiosk hardware peripherals or request a different hardware peripheral model to be certified by MENU.

With our certification process, we still offer our customers a solution to choose their own preferred Kiosk system by extending our list of certified Kiosk systems.

Certified Devices

Kiosk Models

Payment Terminals

Printers

Barcode Scanners

Payment Processors (Gateway)

Certification Process

If none of the existing certified Kiosk hardware peripherals suit your needs, you can request MENU to certify a new peripheral model for you.

Reach out to your Account Manager with the manufacturer & model information for your Kiosk hardware. MENU’s QA Team will test the specific peripheral to make sure that it can be supported in a production environment.

If the certification is successful, the kiosk and the hardware peripheral is added to the certified hardware list and you can proceed with deploying the Kiosk hardware in production. If the certification is not successful, we will provide an explanation and any possible remediation steps.

To streamline support, MENU strongly recommends not to use different peripheral sets in a given customer environment.

PLEASE NOTE: New kiosks/peripheries requests for certification apply custom development fees, and should be checked with the MENU Onboarding- / Account Management Team or your Sales Manager.

Kiosk notification types

In order for Kiosk notifications to work, the correct notification type in the Kiosk Windows Manager has to be selected.
Kiosk printer will print different template depending on the selected notification type, and order placing is slightly different:

• OND: Customer will see order number when placing the order. Print will have order number printed. In order to make order ready for pickup, simply click the corresponding button on your Tablet
  
  
  
• Buzzer & Locator: Customer will see a stepper informing them what's happening while they are waiting for order to be placed and while they wait for the puck. Puck will be served by the Kiosk when order is placed. Print will not have any additional information
  BUZZER - to call the buzzer, click the corresponding button on your Tablet:
  
  
  PUCK LOCATOR:
  
  
  
• Table Number: Customer needs to type in table number to place the order. Print will have the table number printed
  

Minimum Kiosk Computer/Touchscreen Requirements

• Operating System: Windows 10 Pro
• Processor: 3GHz (minimum)
• RAM Memory: 8GB (minimum)
• Storage: 128GB (minimum)
• Display: 1080x1920 px (exactly)