[1LS] Mobile APP Troubleshooting Guide

Mobile APP Error-Reproduction

1. Check the CMS for any CMS specific configuration errors
2. Check the User's APP version
3. Try to reproduce the issue yourself
4. Try to reproduce the issue as a logged in User and also as a Guest User (if possible)
5. Try to reproduce the same error on the WEBAPP (if possible)
6. Take Screenshots/Screenvideos from the issue/error

Mobile APP 2nd Level support

If you do not find the cause of the issue please contact our helpful support ninjas by either submitting a request on the top right of this page or opening a ticket through one of our contact forms.

Please always try to provide as much information as possible when opening a ticket with our PAR Ordering Support team. 

Important Information:

• Store Name and CMS Store ID
• User's full name or email address
• User's APP version
• User's Smartphone OS (iOS, Android)
• Exact time, when the issue occurred
• Order Number (if available)
• Exact description of the reproduction steps (So PAR Ordering Support Team is able to reproduce the error)
• Screenshots/Screenrecordings (if available)