GDPR - User Information and User Information Deletion Request

Context

In both Mobile and Web Apps, your Clients have the option to fill out a form in order to:

• request information about the data stored in the database
• request to change that information
• request to delete that information

This article describes how you and your DPOs should proceed when you receive these emails.

How does it work?

Here is the step-by-step description of the flow for this process:

1. The User fills in the form on the Web/Mobile App
2. You receive it and raise a request using this form
3. Once you click Submit, the form will land with MENU Support and they will process it for you

Here's how the form looks like:

Self deletion

Customers can also delete their accounts on their own. This feature is available in both Web and Mobile Apps.

Here's how it works for both Apps. Take a look at the below screenshots and read the step-by-step info on both flows:

Web App:

When the User is logged in:

1. Click Menu and then Account Settings in the header to open settings screen
2. Click Delete account option from the Manage Account section, then open Delete Account screen
3. Click Delete account button to start the deletion process
4. Click Delete account to continue
5. You will see the account deletion info if the process takes a bit longer
6. There will be an error dialog displayed in a case there is an issue with deletion process and the account was not deleted
7. When deletion process is completed, the User is automatically logged out from the account and brought back to the home screen as a guest user
8. Temporarily, the snackbar appears to inform the User that the account was successfully deleted

Mobile App:

When the User is logged in:

1. Tap on the Profile tab in the app navigation to open the profile screen
2. Tap on Settings from the profile screen to open the settings screen
3. Tap on Delete account option to open delete account screen
4. Tap on Delete account button to open a confirmation dialog
5. Tap on Delete to continue the deletion process
6. Account deletion process can take around 30 seconds to complete
7. While the User is waiting a snack bar is shown to inform the user that this can take a little bit longer to complete
8. When deletion process is completed, the User is automatically logged out from the account and brought back to the profile screen as a guest user
9. Temporarily, success notification appears to inform the User that the account was successfully deleted

Please note: If someone only wants to obtain information about their account and not delete it completely, they should still have to request it through the form.

Also: Another to be implemented feature is that the Brand will actually be able to delete users on their own.