GDPR - User Information and User Information Deletion Request

Context

In both Mobile and Web Apps, your Customers have the option to fill out a form in order to request to change that information.

This article describes how you and your DPOs should proceed when you receive these emails, as well as how Users and businesses can delete Customers' accounts and provide the information on what type of data is stored.

How does it work?

Here is the step-by-step description of the flow for this process:

1. The User fills in the form on the Web/Mobile App
2. You receive it and raise a request using this form
3. Once you click Submit, the form will land with MENU Support and they will process it for you

Here's how the form looks like:

Self deletion

Customers can delete their accounts on their own. This feature is available in both Web and Mobile Apps.

Here's how it works for both Apps. Take a look at the below screenshots and read the step-by-step info on both flows:

Web App:

When the User is logged in:

1. Click Menu and then Account Settings in the header to open settings screen
2. Click Delete account option from the Manage Account section, then open Delete Account screen
3. Click Delete account button to start the deletion process
4. Click Delete account to continue
5. You will see the account deletion info if the process takes a bit longer
6. There will be an error dialog displayed in a case there is an issue with deletion process and the account was not deleted
7. When deletion process is completed, the User is automatically logged out from the account and brought back to the home screen as a guest user
8. Temporarily, the snackbar appears to inform the User that the account was successfully deleted

Mobile App:

When the User is logged in:

1. Tap on the Profile tab in the app navigation to open the profile screen
2. Tap on Settings from the profile screen to open the settings screen
3. Tap on Delete account option to open delete account screen
4. Tap on Delete account button to open a confirmation dialog
5. Tap on Delete to continue the deletion process
6. Account deletion process can take around 30 seconds to complete
7. While the User is waiting a snack bar is shown to inform the user that this can take a little bit longer to complete
8. When deletion process is completed, the User is automatically logged out from the account and brought back to the profile screen as a guest user
9. Temporarily, success notification appears to inform the User that the account was successfully deleted

CMS-level deletion

You as a business entity also have the ability to delete Customer's account. Here's how it's done:

1. Log in as Admin or Brand Manager to CMS
2. Go to Customers page on Brand level
   
   
3. Find the User you are looking for and access their Customer Account
   
4. Click DELETE ACCOUNT
   
   
5. Re-enter your password for confirmation
   

CMS-level data export

If you want to provide the information to Customers about their data stored, here's how to do it:

1. Log in as Admin or Brand Manager to CMS
2. Go to Customers page on Brand level
   
   
3. Find the user you are looking for and click on Send Customer Data button
   
   
4. Confirm your choice in the confirmation dialog
   
   
   
5. In a few minutes customer will get (on the email address they're registered with) the following email