GDPR - User Information and User Information Deletion Request

Context

In both Mobile and Web Apps, your Clients have the option to fill out a form in order to:

• request information about the data stored in the database
• request to change that information
• request to delete that information

This article describes how you and your DPOs should proceed when you receive these emails.

How does it work?

Here is the step-by-step description of the flow for this process:

1. The User fills in the form on the Web/Mobile App
2. You receive it and raise a request using this form
3. Once you click Submit, the form will land with MENU Support and they will process it for you

Here's how the form looks like:

Future features

In the future, your Clients will have an option to delete the account directly in the Mobile or Web Apps. However, if someone only wants to obtain information about their account and not delete it completely, they should still have to request it through the form.

Please note: Another to be implemented feature is that the Brand will actually be able to delete users on their own.