| User Role | Chain | Chain Venue |
| Brand Manager | ✅ | ❌ |
| Chain Manager | ❌ | ❌ |
| Company Manager | ❌ | ❌ |
| Local Manager | ❌ | ❌ |
Coupons are discounts that are available to your entire user base on Mobile, Web & Kiosk (based on Redemption Channels). You can choose where a Coupon can be redeemed, how often a Customer can redeem it, the dates during which your Coupon should be available and even that it should only be available to Customers that have signed up. Make sure to enable Coupons on your Brand's Basic Information page once you have created your Coupons.
For more Information on how to enable/disable Coupons on a Brand level, please check out How to enable/disable Coupon?
- Select Discounts in the top navigation bar of your Brand
- Click ADD DISCOUNT
- Add Discount modal appears
Name
Title of the Coupon visible to Customers across the ecosystem. The name of the Coupon should describe its value to the Customer.
Description
Description of the Coupon, visible to Customers across the ecosystem.
Discount Tracking Code (optional)
Sends additional information about all types of Discounts to some integrations with the MENU system.
Image
Image advertising the Coupon, visible to Customers across the ecosystem. For more information on image requirements & guidelines, please check out Image Requirements article.
Redemption Channels
Redemption Channels define at which Channels a given Coupon can be redeemed.
- POS: If enabled, the Coupon can be redeemed from Mobile app at the POS with a 5-minute timer (non-integrated)
- Kiosk: If enabled, the Coupon can be redeemed from Mobile app at the Kiosk
- Mobile app: If enabled, the Coupon can be ordered through Mobile app
- Web app: If enabled, the Coupon can be ordered on Web
- POS Integrated: If enabled, the Coupon can be redeemed from Mobile app at the POS. This requires a Loyalty integration to be set up between your POS and MENU. Reach out to your Account Manager or open a ticket through one of our contact forms to learn more.
Tags
Tags are used for filtering purposes. All Tags associated with Coupon can be filtered in the Offers screen. Tags that are available to be assigned to Discounts must already be created as part of the Tag Group and Tag configurations.
For more information check out How to create and manage Tag Groups?
If no Tags are assigned, the Coupon will not be filterable.
Discount Conditions
Discount Conditions define what needs to be fulfilled in order for Condition to be met. It can be applied to: Specific Sores, Spend certain amount, Certain Order Types. For more information check out How to add Discount Condition?
Barcode & POS Redemption Code (POS)
If POS (non-integrated) is enabled as a Redemption Channel, you can choose whether you would like a Barcode to be shown when a Customer chooses to redeem at the POS through Mobile. The following Barcode types are supported:
- QR Code
- PDF417
The Barcode shown is the encoded POS Redemption Code.
The POS Redemption Code is a code that your crew members will recognize to ring the Coupon in the POS. It is shown in plain text, either with or without a Barcode.
Redemption Limit
The Redemption Limit defines how often a user can redeem a given Coupon. After the Redemption Limit has been reached for the Coupon, the Coupon will no longer be available (be shown) to the Customer on Mobile & Web.
Start Date
Date from which the Coupon is available to Customers.
When a start date is configured, the Coupon becomes available (is shown) to users on Mobile & Web from the start date.
If no start date is configured, the Coupon is available as soon as it is created.
For determining the current date, the platform uses a server-side timestamp, meaning that tampering with the smartphone’s date & time does not have an effect on the Coupons being shown to the user.
End Date
Date until which the Coupon is available to Customers.
When an end date is configured, the Coupon is available (is shown) to Customers on Mobile & Web until the end date.
If no end date is configured, the Coupon is available forever (until removed).
Usage Requirements
Defines if this Coupon can be used by all Customers that have the app, or just by those that logged in. Customers who are not logged in can still see this Coupon, but cannot use it until they registered.
Reduction Type
- Type of price reduction: Set Price, Amount Off and Percentage
If you select Set Price:
Set Price option indicates that a Coupon has a fixed price. Combination of reduction objects (Discounted Objects) selected by the Customer is sold through the Coupon at defined Set Price.
- In Set Price field enter the price you want the Discount to be set to
Set Price for Items
For Items, Set Price overrides Standard Price of an Item. Also, if Customer selects a Modifier with price, that price is added on top of a Set Price (e.g. For a Coupon "Shrimp Bowl for $15.00", with a Modifier, Extra Shrimps - $5.50, a total price of the configured Coupon is $20.50).
Set Price for Combos
For Combo Meals, Set Price overrides the lowest price of a Combo Meal. The lowest price is calculated by combining Combo Item with the lowest price from each Combo Side Item group. Combo Item that costs more than the lowest-priced Combo Item in their Side Item group is calculated on top of the Coupon's set price (e.g. Coupon for Kauwela Experience Combo Meal = Shrimp Bowl $21.80 + Caribbean Green smoothie $0.00 + Tuna Tartare $1.80, total price for that Coupon is $23.60).
If you select Amount Off:
Amount Off option indicates that the reduction amount of the discount on the price is fixed. At the moment, this feature is only applied to a full Order.
- Set Amount: Enter a set reduction amount in this field
- Reduction Object: As previously stated, reduction prices can only be applied to Orders (preselected in the CMS)
If you select Percentage:
Reduction amount is calculated as a percentage of a total price (e.g. Percentage: 10%).
- Percentage: Enter percentage number calculated as a reduction amount
- Reduction Object: Reduction prices can only be applied to Orders (preselected in the CMS)
Discounted Objects
If you, as a Chain manager, have a restaurant Brand that contains a Chain or a Venue then in the Discounts you can set the Discounted Objects at the bottom of the page.
Discounted Objects include Item Groups and Combo Groups.
Item Groups
Item Group is a container in which you can group Items on Discount.
To add Item Group:
- Click ADD ITEM GROUP
- New modal pops up with Group name field
- Enter name
- Click SUBMIT
- You created Item Group (e.g. Hawaii Special)
Now you can add Items on Discount to this group.
To add Item Group:
- Click ADD ITEM
- New modal pops up with the list of all Items in your Brand
- Choose one
- Click SUBMIT to complete the action
- Item is now in the Item Group
Combo Group
Combo Group is a container in which you can group Combo Meals on Discount.
To add Combo Group:
- Click ADD COMBO GROUP
- New modal pops up with Group name field
- Enter name
- Click SUBMIT
- You created Combo Group (e.g. Hawaii Special Combo Group)
Now you can add a Combo Group in this container.
To add Combo Group:
- Click ADD COMBO GROUP
- New modal pops up with the list of all Combo Groups and their Items in your Brand (e.g. Kauwela Experience Regular/Mana Bowl)
- Select one
- Click SUBMIT to complete the action
- Item from a Combo Group is now in the Combo Group container
Manage Chains and Venues
In Manage Chains and Venues, you have the option to assign the Discount you create to Chain and Venues in your Brand.
To assign Discounts to Chain/Venues:
- Click Manage Chains/Venues in the Discounts tab
- New modal pops up with all the Venues listed (e.g. Alexanderplatz Berlin)
- Select those you want the Discounts to be assigned to
- Click CONFIRM to complete the action
You've successfully added a Coupon.
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