WEBAPP Errors
- Delete Browser-Cache and reload the WEBAPP
- Check the CMS for any CMS specific configuration errors
- Try to reproduce the issue yourself
- Try to reproduce the issue on a different Browser
- Try to reproduce the same error on the Mobile APP (if possible)
- Open Developer-Tools on the Browser, select Network and reload the error
- Check the Network Tab for any errors (red names with a different Status than 200)
- If there are any errors, please export this view and send it to our Support Team
- Check the Network Tab for any errors (red names with a different Status than 200)
- Also check the 'Console' to see additional infos and forward the infos to the Support Team
WEBAPP 2nd Level support
If you do not find the cause of the issue please contact our helpful support ninjas by either submitting a request on the top right of this page or opening a ticket through one of our contact forms.
Please always try to provide as much information as possible when opening a ticket with our PAR Ordering Support team.
Important Information:
- WEBAPP URL
- Store Name and CMS Store ID
- User's full name or email address
- Exact time, when the issue occurred
- Order Number (if available)
- Exact description of the reproduction steps (So PAR Ordering is able to reproduce the error)
- Screenshots/Screenrecordings (if available)
Comments
0 comments
Please sign in to leave a comment.