Order Health Dashboard

Context

Order Health Dashboard is a reporting functionality that replaces replaces the Failed Order from Elastic.

What does it show?

It shows statistics per Brand and Store levels.

How does it work?

Here's a breakdown of this feature:

Security

The dashboard has a row level security applied - this controls data segmentation.

Data refresh

The data updates live, with a presumed lag of 15 minutes.

Filters

• Store Groups
  This filter allows you to select a Store Group which will display data for all of the Stores which sit inside the Store Group. This allows you to quickly filter data down to a set of Stores. You will only see a list of the Store Groups which you have access to within the Management Center
  
  
• Store
  Store filter allows you to select one Store or particular multiple Stores
  
  
• Store Code
  

  Store Code filter allows you to select a Store or multiple Stores by referencing a Brand's internal Store coding system, This will filter down the data just to these set Store(s)
  
  

• Timeframe
  This one allows you to define the timeframe for which you want to look at the data - it is based on the Orders created at that certain time. By default this is set to 'Last week'. You can either select a predefined option or provide a custom range:
  
• Comparison
  The comparison allows you to define the timeframe for which you want to compare your current data with a comparison period - it is based on the Orders created at a certain time. By default this is set to 'Previous period'. You can either select a predefined option or provide a custom range:
  
  
  

Views

Headline KPIs

• The headline KPIs provides a high-level summary
• The KPIs show the number of Orders, sales value, and and percentage (%) for the period of time and Store(s) selected within the filters
• The KPIs also show the numbers generated for the pervious period of time as defined by the pervious period filter for the time period and Store(s) defined within the filters
• It also shows the delta between the previous and current KPIs
  
• Total health
  The sum of all failed, refunded and cancelled Orders vs total number of Orders for the selected time period
• Failed orders
  The sum of all failed Orders vs total number of Orders for the selected time period
• Total refunds
  The sum of all refunded Orders vs total number of Orders for the selected time period
• Total Cancelled
  The sum of all cancelled Orders vs total number of Orders for the selected time period
  
  

Reversed Orders

• In this overview you can see the total percentage of reversed Orders vs their impact to the business. Reversed Orders are defined as cancelled and refunded orders
• You can also see this broken down by number of Orders by cancelled and refunded Orders 
• In addition, if you filter by Order Type and Channel, you'll see where they may be issues in a particular flow
• And finally, there's also filter by cancellation reason
  

Please note: we don't keep data about reasons for refunds.

Trends

The Trends line can also be filtered by Channel or Order Type. You can also view it by different time intervals:

By default the Trend line is set to show as percentage. You can change this to quantity which will show Order count as a bar chart:

Failed Orders

Failed Orders will show as a total percentage of the failed ones impacting the business vs the total number of Orders. This is also the split by error type:

You may filter these charts by Channel or by Order Type:

The error type chart can be drilled down to see a more granular level of detail, like so:

High level overview	Different error reasons	Impacted Order IDs and reasons behind the error

• You can select a different error reason to update the table of impacted Orders and messages
• You may also return back up the hierarchy level by selecting the pie chart
  
  

Failed Orders Trends

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