How to monitor connectivity issues?

In the CMS, you can configure monitoring options and get an update on potential issues. This Monitoring feature is set on a Venue level. 

To set Monitoring feature:

• Select the Venue you want to monitor
• Click on the Monitoring tab in the sidebar

• New Monitoring section appears
• Click ENABLE/DISABLE  (disabled by default)

Recipient receives an email alert sent by the PAR Ordering app if the connectivity issue arises. Email contains a self-help content so as to reduce the amount of customer support tickets for straightforward and easy fixes. 

Monitoring alert trigger

• For Printer, Tablet and POS Windows Service: Alert is sent if the component changes its status (offline/online)
• For general orders: Alert is sent if POS/Printer is online but something is wrongly configured and order fails as a result

Depending on the integration type (i.e. how the Venue receives orders), components can be critical or non-critical. If a component is critical, ordering from that particular Venue is temporarily disabled. 

Critical components:

• Venue with plain integration (i.e. receives orders via Tablet): if Tablet goes offline, Venue can't receive new orders 
• Venue with POS (Windows Service) integration: if Windows Service goes offline, Venue can't receive new orders

Non-critical components: 

• Venue with POS integration:  If Tablet goes offline, Venue can receive orders via POS integration