How to create a new Store? – PAR Ordering Knowledge Base

Context

You may need to create a new Store in addition to the ones you already have reflected in the PAR Ordering Ecosystem for your Brand.

This article explains how it happens and what kind of information is needed for PAR Ordering to proceed with Store creation.

Please remember: in MC (Management Center), a singular restaurant is called Store. In CMS, the terminology is Venue.

Who does it?

On your side, the request to create a new Store/Venue should be placed by the Brand Manager. Additional settings are setup on the Store/Venue level individually
You request it with our Customer Success Managers - the one dedicated to your Brand will take over

How does it happen?

You should send your request to your Customer Service Manager via email. In this request, you should mention the need for a new Store creation, as well as certain details that we have to enter in the CMS. Once we receive these details, we will proceed with creating a new Store/Venue for you and notify you once it's done, so you can (if you want) make additional adjustments to your new entity.

What kind of details are needed?

Here's what you need to provide in your request. Since there are a few groups of details, we split them into accordions - if you need more information, just click on the title of your choice to expand it and read on:

Mandatory information (basic)

This is the least we need to create a new Store/Venue for you:

Store/Venue name
Store/Venue number (your internal nomenclature)

Mandatory Integrations / Modules information

These are elements that can be configured if you choose to enable and/or integrate them within your business using PAR Ordering Ecosystem. Please remember that if you want to do so, you should request that with your Customer Success Manager as well, as these you cannot setup on your own:

POS Integration

Provide POS integration details (differ for each POS)
Remote login details to the POS for the PM to deploy the services.

Payments Integration

Provide details for the payment providers (differs for each provider)

PAR Link

Provide details for the External Channel (differs for each aggregator)

PAR Ordering Dispatch

Belongs to an existing delivery hub (YES/NO)?
Delivery Service Partners to work with the store
General Settings
- Enable orders Auto-Assignment (YES/NO)?
- Enable Delivery resources for Own Delivery Fleet, DSPs, both?
- Enable delivery tracking (YES/NO)?
- Enable Delivery resources with delivery tracking for Own Delivery Fleet, DSPs, both?
Drivers
- Name
- Email address

Additional Store information (basic)

This is the information you can add in CMS after your Customer Success Manager has confirmed that your new Store/Venue has been created. Please make sure to add these before you enable your new entity (check how to enable your new Store/Venue):

Address
City
Zip/Postal Code
Location Coordinates
Timezone
Phone
Opening hours
- Opening Hours of regular days (from Monday to Sunday)
- Opening Hours of special dates
- Scheduled Orders – number of days that orders can be accepted in advance
Order preparation time

Please note: these are still basics. below, you may see the outline of all the additional things you may setup for your newly created location.

Ecosystem elements

These are additional details you can introduce, should you wish to activate any of these features for your Store/Venue, with an outline on possible customizations:

Report Recipients (list of emails for receiving generated reports)
Feedback Recipients (list of emails for receiving customer’s feedback)
Monitoring Recipients (list of emails for receiving monitoring status)
Tablets
- Will a tablet be used in store? (YES/NO)
- If yes, here's how to configure it
Order Types
- Dine-in (QS): Order type accepted by the store? (YES/NO)
  - Default tip (if any)
  - Maximum tip (if any)
- Dine-in (FS): Order type accepted by the store? (YES/NO)
  - Default tip (if any)
  - Maximum tip (if any)
  - Number of tables and their identification numbers
- Takeout: Order type accepted by the store? (YES/NO)
  - Default tip (if any)
  - Maximum tip (if any)
- Curbside Pickup: Order type accepted by the store? (YES/NO)
  - Default tip (if any)
  - Maximum tip (if any)
- Delivery: Order type accepted by the store? (YES/NO)
  - Default tip (if any)
  - Maximum tip (if any)
  - Default delivery time buffer
  - Delivery opening hours
  - Delivery special dates
  - Delivery map (area where delivery is allowed)
  - Delivery Fees (if any)
  - Minimal order amount (if any)
- Foodspot: Order type accepted by the store? (YES/NO)
  - Default tip (if any)
  - Maximum tip (if any)
  - Foodspot name
  - Access code (that will be used by the customers)
  - Address
  - Apartment / floor
  - City
  - ZIP / postal code
  - Location coordinates
  - Delivery Details (optional)
  - Store Discount

Please remember: the optional information setup happens on the Store/Venue level. If you'd like to know more about these settings, please visit this section of the Knowledge Base. There, you can find details on all of them; for example, you'll learn how to manage Order Types of your Store/Venue.

Timelines estimations

This is how long, approximately, it will take us to setup elements that you can't introduce on your own. Please mind that depending on the Integration they may vary:

Basic information for Store/Venue creation
Required information	approx. 3 business days
Optional information	approx. 4 business days
Other information (for elements that you can't setup by yourself)
POS Integration	approx. 1 week in addition
Payments Integration	approx. 2 business days
MENU Link	approx. 2 business days
PAR Ordering Dispatch	approx. 2 business days

Context

Who does it?

How does it happen?

What kind of details are needed?

Timelines estimations

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