Context
Please refer to the following quick reference guide for the reasons and possible troubleshooting steps for some common Error Messages displayed in KIOSK Web App:
Error Message | Description | Resolution |
Windows Service not responding | Kiosk service is not running | Restart the PAR Ordering service |
Cannot connect to venues | Possible Configuration issue | Contact PAR Ordering 2LS support |
Printer Offline |
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Printer out of paper | The Kiosk printer has run out of paper | Replace the paper in the printer's paper tray |
Scanner Offline |
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White Screen | Kiosk shows white screen |
If this does not work, then:
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How to escalate an issue to PAR Ordering 2LS Support:
Customer 1LS support needs to provide PAR Ordering 2LS support with the following information:
- Screenshot of the Error Message displayed in the kiosk screen
- Store information: Name, Venue ID from CMS
- Kiosk number (if multiple kiosks are installed in the Store)
- Date & time of the incident
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