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[1LS] Kiosk Troubleshooting Guide

Tamara Radijevac
  • Updated

Context

Please refer to the following quick reference guide for the reasons and possible troubleshooting steps for some common Error Messages displayed in KIOSK Web App:

 

  Error Message   Description   Resolution
  Windows Service not responding   Kiosk service is not running   Restart the MENU service
  Cannot connect to venues   Possible Configuration issue   Contact MENU 2LS support
  Printer Offline
  • Windows does not recognise the printer 
  • Windows shows an error with the printer
  • Printer connection needs to be checked
  • Printer needs to be healthy in Windows in order for the MENU Kiosk Software to run properly
  Printer out of paper   The Kiosk printer has run out of paper   Replace the paper in the printer's   paper tray
  Scanner Offline
  • Windows does not recognize the Scanner
  • Windows shows an error with the Scanner
  • Check if the scanner is properly connected to the Kiosk.
  • Check if the scanner has an error in windows and try to fix the error.
  • As soon as windows recognizes the scanner without errors, the Kiosk software will work properly.
  White Screen   Kiosk shows white screen
  • Restart Chrome by hitting ESC. 

  If this does not work, then:

  • Login to WS-Kiosk user and restart the Menu Kiosk Service (Services -> MenuKioskService).
  • Then log back into the APP-Kiosk User and reload the Kiosk application by hitting ESC.

 

How to escalate an issue to MENU 2LS Support:

Customer 1LS support needs to provide MENU 2LS support with the following information:

  • Screenshot of the Error Message displayed in the kiosk screen
  • Store information: Name, Venue ID from CMS
  • Kiosk number (if multiple kiosks are installed in the Store)
  • Date & time of the incident

 

 

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