How to view Order Statistics for Menu V2

With the transition to Menu V2, the Order Statistics page has moved from the CMS to the Management Center. This guide provides a comprehensive walkthrough for accessing and utilising the Order Statistics dashboard effectively.

Key Notes:

• For Brand Managers the Order Statistics page is now located under Brand > Analytics > Order Statistics in the Management Center.

• For Store Managers the Order Statistics page is now located under Store > Analytics > Order Statistics in the Management Center.

• The dashboard operates in near real-time, providing up-to-date insights.

Data Refresh

Filters

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Store Groups

• Allows you to select a store group with the "reporting" purpose.

• Displays data for all stores within the selected group.

• Only store groups accessible to the user in the Management Center will appear.

Stores

• Enables selection of one or multiple stores.

• Filters data to show only the selected stores.

• Users can only see stores they have access to within the Management Center.

Store Codes

Similar to the store filter but allows filtering by specific store codes.

Order Types

Filters data by order types, such as:

• Catering Delivery

• Catering Pickup

• Curbside Pickup

• Delivery

• Dine-In (Full-Service or Quick-Service)

• Takeout

Timeframe

• Defines the period for data analysis, based on the order’s created time.

• Default: Last 7 days.

• Options include predefined selections (e.g., Last 30 days) or custom date ranges.

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Comparison

• Allows comparison of the current data with a previous period (e.g., Previous 7 days).

• Default: Previous period.

• Options include predefined selections or a custom range.

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Views

Headline KPIs

The headline KPIs section provides a high-level summary of key performance metrics:

Metrics Displayed:

• Total Order Amount

• Active Orders

• Cancelled Orders

• Average Order Value

• Net

• Tips

• Refunds

• Taxes

• Total Revenue

Comparison Data:

• KPIs for the previous period (based on the comparison filter).

  • Delta values showing percentage changes between current and previous periods.

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Metrics Definitions

• Total Order Amount: Value of all orders (failed orders included).

• Active Orders: Count of all orders excluding those with a final status.

• Cancelled Orders: Count of orders canceled by the store or customer.

• Average Order Value: Total revenue (taxes and tips included) ÷ Number of orders.

• Net: Total revenue excluding taxes.

• Tips: Gratuities added to orders.

• Refunds: Total value of refunds issued.

• Taxes: Total tax collected.

• Total Revenue: Revenue excluding tips, taxes, refunds, and discounts.

Order Type Breakdown

This financial breakdown provides an in-depth analysis of the revenue performance across various order types. Metrics include Net Amount, Tips, Refunded Amounts, Tax Collected, and Total Sales. The goal is to track order-type contributions to overall business performance and identify areas of strength or improvement.

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Order Types

• Catering Delivery

• Catering Pickup

• Curbside Pickup

• Delivery

• Dine-In (Full-Service)

• Dine-In (Quick Service)

• Takeout

Metrics Definitions

• Net Amount: Total order revenue minus any discounts, promotions, or refunds.

• Tips: Gratuity added by customers for service.

• Refunded: Total refunds processed, including partial and full refunds.

• Tax: Sales tax collected as per regulatory requirements.

• Total Sales: Aggregate of Net Amount, Tips, and Tax.
  
  

Store Filtering

When filtering by specific stores:

• The Order Type Breakdown is hidden.

• Headline KPIs are displayed for each store, with the option to expand for detailed breakdowns.

• Expand/Collapse Button:

  • Expands to show detailed metrics for a single store.

  • Automatically collapses when another store is expanded.

• Redirect Icon:

  • Redirects to the Orders > Overview page for a detailed breakdown of orders.

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