Scheduled Orders - Ordering In Advance

• User selects the restaurant they want to order from and browse the Menu
• Instead of ordering immediately (ASAP), they can select the option to schedule their Order for a future date and then set the desired delivery or pickup time
• They complete the Order and pay like normally
• On the scheduled day, the restaurant prepares the food and either delivers it to the Customer's location or has it ready for pickup at the specified time
• Users receive a message ahead of time to remind them of their upcoming order via SMS or mobile push notifications

Take a look at these images to learn a bit more about how it looks like:
Scheduled Orders - Mobile App General Flow.png

Scheduled Orders - Mobile App Calendar View.png

Scheduled Orders - Web App General Flow.png

Scheduled Orders - Web App Calendar View.png

• Store Managers can set how many days in the future they want to accept the Orders placed through consumer applications (Mobile & Web Apps)
  Please note: the maximum threshold is 30 days:
  
  • value of 0 means that a Store will only accept Orders for current day (up to the end of Store's working hours)
  • value of 30 means that a Store will accept Orders for current day + up to midnight on the 30th day (depending on Store's working hours)
• You can monitor the demand for future orders through statistics. This way you can better prepare and plan to have the necessary resources in place to meet the anticipated demand
• You can cancel upcoming Orders by pressing cancel button on the specific Order from the Order statistics page
• Stores can refund Orders by pressing refund button on the specific Order from the Order statistics page
• You can export XLS files related to Orders' statistics future demand

Take a look at these images to learn a bit more about how it looks like:

Scheduled Orders - CMS Venue Settings.png

Scheduled Orders - Cancellation Flow.png

Scheduled Orders - XLS Report Export.png

• Dine in QS
• Takeout
• Delivery
• Curbside
• Catering

Please note: Scheduled Orders do not apply to Dine in FS.

• POS Integrations
  Customers with POS integrations will be able to see all Orders on the CMS Venue Statistics page as soon as the Order is placed online and receive the Order on the POS either immediately or when Order is due to be fulfilled, based on the POS integration type:
  
  
  • POS integrations able to send future Orders immediately to the POS:
    
    
  • POS integrations able to send future Orders to the POS:
    

Please note: Scheduled Orders are not yet supported by printer integrations.

Normally, all payment providers support refunds for the period up to 30 days. To be on the safe side, whenever you're integrating a payment provider, make sure of this:

• If you're a new Client with us, then during the onboarding phase, inform the Payment Service Provider(s) that there may be frequent refunds up to 30 days after the Order was placed
• If you've been with us already and want to use this feature, the Payment Service Provider(s) should be informed first, as a sudden change in the pattern of refunds may raise suspicion on the part of the Payment Service Provider(s) and possible action on their part (e.g. suspension of the account)

Dispatching Screen: the Ordering Panel and Delivery Panel will only display current day’s Orders.

• Assigning Orders
  - DSPs: the future Orders will be assigned to DSPs supporting the feature. For DSPs not supporting the feature the Orders will be kept in Dispatch system and sent to DSPs on delivery day
  - Own Drivers: the Orders will be kept in Dispatch system and sent to DSPs on delivery day
  
  
• Cancellations - auto cancelling Orders will not happen for future Orders, DSP cancellations will also result in moving the Order to unassigned status. It will be up to your Store Managers to assign/cancel the Order in this case
  
  
• DSP integrations supporting Scheduled Orders:
  - DoorDash
  - Uber Direct
  

Venue opening time changes

• Your Customer will be able to place the Order based on Store opening times on the day when Order is confirmed
• If the Store opening times are changed in the future, any Orders that can no longer be fulfilled must be manually managed by the Store, either by offering a substitute time to the Customer or by cancelling the Order

Menu item availability

• The Customer purchases items based on the item availability on the day when Order is confirmed
• The restaurant should ensure that there is sufficient inventory to fulfil Orders placed in advance. If items are unavailable on the day of the Order pick-up, then this must be manually managed by the Store, either by offering a substitute item to the Customer or by cancelling the Order

Price changes

Your Customers pay based on the prices on the day when Order is confirmed. Price changes that happen later don't affect them.

Discounts availability

Discounts can be added based on their availability on the day when Order is confirmed. Changes to Discounts that happen later don't affect that Order.

Payment & revenue recognition

• The same payment methods available for Order Types based on settings in the CMS will also apply to Orders placed multiple days in advance
• For cash Orders, the Customer will pay at the cashier. For card payments, the payment is taken immediately at the time of Order confirmation

Please note: the revenue recognition for scheduled Orders varies by Brand. Most large Brands adopt accrual accounting where revenue is recognized when it is earned, regardless of when payment is received. This means that if a Customer places an Order in advance, the revenue would be recognized at the time the food is prepared or served, even if payment has not yet been received

Injecting orders to POS - what happens if there is a discrepancy on cart items or discounts when order is sent to POS?

• for POS integrations where we send Orders immediately, they will see the Order directly on the POS on the same day, so there won't be discrepancies

Cancellations & refunds

• Cancellations and refunds can be managed by the Store via the CMS Venue statistics page
• Store Manager can cancel the Order until the time when Order is active and sent to the kitchen for preparation
• Store Manager can't cancel the Order after the Order has been sent to the kitchen for preparing, however refunds can still be processed

Re-orders

We allow Users to re-order Orders that were placed multiple days in advance, even if the Order has not yet been fulfilled