How to add a Delivery Fee?

A Delivery Fee is a charge applied to customer orders based on the restaurant’s configured delivery zones. Restaurants can define delivery fees to help cover operational costs and improve delivery service efficiency.

Types of Delivery Fees

• No Fee: Free delivery within the designated area.

• Fixed Fee: A set charge applied to all delivery orders.

• Distance-Based Fee: Charges vary based on distance, with the fee defined per kilometer/mile (depending on the venue's country).

• DSP Fee: The delivery service provider’s (DSP) cost is dynamically passed directly to the customer.

How to add the Delivery Fees?

Brand-Level Configuration

At the brand level, you can configure a default delivery area (radius-based only) and set the delivery fee type and its corresponding settings. This predefined radius area will be available for all newly created stores as an inactive area, which stores can activate and use.

Depending on the store’s permission settings, stores may or may not be able to modify the delivery fee settings for this area.

*Important: If a brand switches from 'Edit' to 'Read-only' store permission settings for delivery fees after a store has already configured them, the store's settings will be overwritten. The store will then be required to use the delivery fee type and settings configured at the brand level.

• Log in to the Management Center (MC) with your Brand Manager credentials.
• Navigate to the 'Order Types' page under 'Configurations' in the MC.
  

• Click on the 'Manage' or 'Configure' button for the Delivery order type.
  

• Click on the 'Delivery map' section.

• Choose your preferred delivery fee type and complete the required fields:

  • No Fee
    
    

    • Minimal Order Amount: The minimum order value required to avoid additional charges.

    • Radius Size: Define the delivery radius in meters or feet.

  • Fixed Fee
    
    

    • Delivery Fee: The fixed amount customers will pay for delivery in this area.

    • Minimal Order Amount: The minimum order value required to avoid additional charges.

    • Radius Size: Define the delivery radius in meters or feet.

  • Distance Fee
    
    
    • Delivery Fee per Distance Unit: The delivery fee per kilometre/mile.
    • Minimal Order Amount: The minimum order value required to avoid additional charges.
    • Radius Size: Define the delivery radius in meters or feet.
  • DSP Fee
    
    

    • Minimal Delivery Fee: The minimum amount a customer will be charged for delivery.

      • If the DSP delivery fee is lower than the restaurant’s minimal amount, the system charges the minimal fee.

      • If the DSP delivery fee meets or exceeds the minimal amount, the system charges the DSP fee.

      • If the minimal delivery fee is not set, the system charges the DSP fee.

    • Subsidized Fee Percentage: The portion of the delivery fee covered by the restaurant or brand to reduce customer costs.

    • Minimal Order Amount: The minimum order value required to avoid additional charges.

    • Radius Size: Define the delivery radius in meters or feet.

• Click 'Save' to apply the changes.

Store-Level Configuration

• Log in to the Management Center (MC) with your Brand Manager credentials.

• Click on the store where you would like to add the delivery fee.
  

• Navigate to the 'Order Types' page under 'Configurations' in the MC.
  

• Click on the 'Manage' or 'Configure' button for the Delivery order type.
  

• Click on the 'Delivery map' section.

• Choose your preferred delivery fee type and complete the required fields:

  • No Fee
    
    

    • Minimal Order Amount: The minimum order value required to avoid additional charges.

    • Radius Size: Define the delivery radius in meters or feet.

  • Fixed Fee
    
    

    • Delivery Fee: The fixed amount customers will pay for delivery in this area.

    • Minimal Order Amount: The minimum order value required to avoid additional charges.

    • Radius Size: Define the delivery radius in meters or feet.

  • Distance Fee
    
    
    • Delivery Fee per Distance Unit: The delivery fee per kilometre/mile.
    • Minimal Order Amount: The minimum order value required to avoid additional charges.
    • Radius Size: Define the delivery radius in meters or feet.
  • DSP Fee
    
    

    • Minimal Delivery Fee: The minimum amount a customer will be charged for delivery.

      • If the DSP delivery fee is lower than the restaurant’s minimal amount, the system charges the minimal fee.

      • If the DSP delivery fee meets or exceeds the minimal amount, the system charges the DSP fee.

      • If the minimal delivery fee is not set, the system charges the DSP fee.

    • Subsidized Fee Percentage: The portion of the delivery fee covered by the restaurant or brand to reduce customer costs.

    • Minimal Order Amount: The minimum order value required to avoid additional charges.

    • Radius Size: Define the delivery radius in meters or feet.

• Click 'Add' to apply the changes.