How to Manage Orders in the Ordering Pilot App

Completing an Order

Initiating Completion

You can mark an in-progress order as completed by:

• Tapping the “Complete” CTA on the order details page.
• Swiping left on the order in the list.

⚠️ These options are only available for in-progress orders.

Processing Completion

• A loading state appears.
• A toast notification confirms success.
• The order is moved to the Completed section.

Swipe Interactions

• Swiping works even if the order is not currently selected.

Post-Completion Behaviour 

• The next order in the list is auto-selected.
• If no orders remain, the empty state is shown.

Completion Messages

Customer Notifications

• Sent automatically upon completion.
• Tailored to order type, channel, and notification method.
• External channels use their own systems.

Resending Notifications

Availability

• Only for Dine-in and Takeout orders.

How to Resend

• Tap the Resend Notification button.
• A loading state appears, followed by a toast.

Error Handling

• If it fails, a generic error dialog is shown.

Canceling an Order

Initiating Cancellation

• Available only for Incoming orders.

• Access via the Action Menu.

Cancellation Reason Modal

• A modal appears with predefined reasons.

• First reason is preselected.

Completing Cancellation

• Tap Cancel Order in the modal.

• A loading state appears.

• A toast confirms cancellation.

• Order is moved to Completed with a Canceled tag.

Post-Cancellation Behavior

• Next order is auto-selected.

• If none remain, the empty state is shown.

Canceled Order Display

• Shows Canceled tag.

• Updated total and refund in price and calculation sections.

• Refunded products are grayed out.

• Cancel option is hidden after cancellation.

Customer Notifications

• Sent via email, push, or SMS (if applicable).

• External channels use their own systems.

• Cash refunds may be handled in-store.

⚠️ Skip the Dishes orders cannot be canceled due to technical limitations.

Refunding an Order

Initiating Refund

• Available only for Completed (non-canceled) orders.

• Access via the Action Menu.

Refund Process

• A confirmation dialog appears.

• Tap Refund Order.

• A loading state appears.

• A toast confirms the refund.

Refunded Order Display

• Shows Refunded tag.

• Updated total and refund in price and calculation sections.

• Refunded products are grayed out.

• Refund option is hidden after refund.

Customer Notifications

• Sent via email, push, or SMS (if applicable).

• External channels use their own systems.

• Refunds go to the customer’s bank or are handled in-store for cash.