Accessing Customer Information
Where to Find It
-
Open the Action Menu from any order (Incoming, In-Progress, or Completed).
-
Select Customer Information.
What Happens Next
-
A Customer Information Modal appears.
-
If no data is available, an empty state modal is shown.
How to Close It
-
Tap the ‘X’ button or click outside the modal.
What You’ll See (Based on Order Type & Channel)
| Ordering Channel & Type | Information Displayed |
| Web/Mobile App (Dine-in, Takeout) | Name, Phone Number |
| Web/Mobile App (Delivery, DSP) | Name, Phone Number, Delivery Address, Coordinates, Apt/Floor, Postcode, Instructions |
| Mobile App (Curbside) | Name, Phone Number, Vehicle Info |
| Kiosk (Dine-in, Takeout) | No info unless logged in via mobile app |
| External Channels | Name (First + Last Initial), Phone (Grubhub only) |
⚠️ No false or placeholder data should be shown for external channels.
Accessing Courier Information
Where to Find It
-
Open the Action Menu from any Delivery Order (Incoming, In-Progress, or Completed).
-
Select Courier Information.
What Happens Next
-
A Courier Information Modal appears.
-
If no data is available or no courier is assigned, an empty state modal is shown.
How to Close It
-
Tap the ‘X’ button or click outside the modal.
What You’ll See (Based on Order Type & Channel)
| Ordering Channel & Type | Information Displayed |
| Web/Mobile App (Delivery) | Name, Phone Number (TBC – may vary by integration) |
| Web/Mobile App (DSP Delivery) | Name (First + Last Initial), Phone Number, Vehicle Info |
| External Channels (Delivery) | Name (First + Last Initial), Phone Number, Vehicle Info |
📝 Courier info availability depends on integration and whether a courier is assigned.
Comments
0 comments
Please sign in to leave a comment.