How to enable/disable Items on PAR Ordering Tablet?

It is time consuming and impractical for the restaurant staff to log into the CMS to enable/disable something in the menu, especially during rush hours. That's why with the PAR Ordering  solution the staff can disable menu Items from the Tablets.

Sometimes Items are disabled and crew members forget to re-enable them again. For that reason, a Temporary disabled option is now available in the PAR Ordering system, as well.

Item can be disabled for:

• 1 hour
• 4 hours
• until end of the day

To do so: 

• Click on left navigation menu

• Select Menu availability option

• New Menu tab opens with the list of Categories and Subcategories available in your menu

• Switch between the tabs in the Menu availability section
•  Currently disabled Categories/Subcategories/Items are greyed out
  • Time of automatic enablement (in local Venue timezone) should be displayed as well 
  • If the entity is permanently disabled in the CMS, Disabled until enabled is displayed

Temporarily disable Item

Items can be disabled for the following periods of time:

• 1 hour
• 4 hours
• till the end of the day (12pm depending on the Venue's time zone)

During this period of time, a disabled Item cannot be selected. After this time expires, disabled Item will automatically be enabled again.

To temporarily disable Item:

• Select Venue List at the top navigation bar
• Select the Venue
• Select Menu at the top navigation bar
• Select Item's Subcategory
• Select Item
• Click TEMPORARY DISABLE 
• Temporary Disable modal pops up
• Select period for which you want the Item to be disabled (1h, 4h, till the end of the day)

• Click SUBMIT

You have successfully temporarily disabled Item.

After the selected time expires, the Item will be automatically enabled again. 

NOTE: Items cannot be permanently disabled from the Tablet, only the CMS. 

NOTE: For this functionality to work, Tablet needs to support version 1.9.0 and above.

Case study: Menu Items disabled in MC/Tablet

Here's what happens if such scenario occurs, in which an Item was disabled in MC or Tablet and how PAR Ordering will sync with the POS:

• Item gets disabled in MC or on Table
  
• POS sync on the Store level happens (automatically, or when it's triggered manually)
  
• PAR Ordering Ecosystem picks up that product is disabled in POS as well
  
• PAR Ordering overwrites the status to reflect that product is disabled by POS
  
• Now this Item is marked as 'Disabled by POS' in PAR Ordering system as well

To enable that Item again:

• Go to POS and enable it there
  
• Trigger POS sync
  
• Now you've gotten 'Enabled' status from POS on a product